Customer calls in their language
A Dutch or Spanish customer calls your existing number and speaks naturally.
Real-time call translation
Make your existing support team multilingual.
Handle customer calls in 30+ languages without hiring multilingual agents. Kallglot translates both sides of a live call while your agents, phone system, and CRM stay exactly where they are.
What is real-time call translation?
Real-time call translation listens to a live phone conversation, transcribes and translates each speaker, and plays the translated speech back to the other person in under a few seconds. Your agent hears the customer in their language, and the customer hears the agent in theirs—so neither side has to switch languages.
Built for human agents, not just AI
Real-time translation keeps your people on the call. Agents continue using their normal scripts, transfers, and follow-up workflows while Kallglot handles the language gap.
Agent answers in their own language
Your agent works in English—or their working language—with the tools they already use.
Kallglot translates both ways
Each side hears the other in their own language with low-latency translated audio.
Context flows to your CRM
Transcripts, summaries, and outcomes sync to HubSpot, Salesforce, or your helpdesk.
Works with the infrastructure you already run
Kallglot connects to the voice path you have, so you keep your numbers, carriers, and systems of record.
PBX
Bridge to your existing PBX or contact-centre platform over SIP.
SIP
Keep your SIP trunks and edge system; Kallglot joins the media path.
Twilio
Use Twilio Streams and your existing Twilio numbers and account.
Telnyx
Connect through Telnyx TeXML without re-platforming your voice stack.
Existing phone numbers
No forced porting. Keep the numbers customers already call.
CRM
Send transcripts, summaries, and outcomes to HubSpot, Salesforce, Zendesk, and more.
Real-time translation vs AI voice agents
Both fit the same platform, but they solve different problems.
Real-time call translation
- Keeps your human agents on the call
- Preserves empathy, judgment, and complex conversations
- Best for sales, support, and high-stakes interactions
AI voice agents
- Fully automated for routine and after-hours calls
- Handles overflow and repetitive enquiries
- Best for qualification, scheduling, and deflection
Most teams combine the two: humans for the conversations that need judgment, AI agents for the volume that doesn't.
30+ languages, one team
Cover more markets without a multilingual hiring cycle. Kallglot detects and translates across 30+ languages while preserving your team's working language.
Implementation guide
Implementation
Start with one queue or one market, prove the quality, then expand. Because Kallglot fits the existing voice path, a pilot usually maps to a single workflow rather than a full platform migration.
Connect the voice path
Choose managed numbers, your Twilio or Telnyx account, or a SIP/PBX bridge.
Configure languages and controls
Set language pairs, routing, retention, redaction, and the processing region you need.
Pilot a real queue
Measure latency, handling time, escalation, transcript quality, and CRM follow-up.
What to validate in a pilot
- Translation latency and audio quality
- Language detection and accent handling
- Agent adoption and handling time
- Escalation and transfer behaviour
- Transcript and summary accuracy
- CRM or helpdesk follow-up
Where real-time call translation pays off
Contact centres and BPOs
Expand language coverage with the agents already on the account.
Learn moreSales and support teams
Close and serve customers across languages without new hires.
Learn moreLogistics and operations
Keep drivers, dispatchers, and customers aligned across borders.
Learn more
Buyer questions
Real-time call translation questions
Can human agents use real-time call translation?
Yes. Agents stay on the call in their working language while Kallglot translates both sides, preserving scripts, transfers, and follow-up workflows.
Does it work with our PBX or SIP?
Yes. Kallglot can bridge to an existing PBX or contact-centre platform over SIP so your current phone system remains the edge.
Does it work with Twilio or Telnyx?
Yes. Kallglot can connect through Twilio Streams or Telnyx TeXML using the numbers and accounts you already operate.
How is this different from an AI voice agent?
Real-time translation keeps your human agents in control of the conversation. AI voice agents automate calls entirely. Both run on the same platform and are often used together.
Do we need to hire multilingual agents?
No. The goal is to let your existing agents serve more languages, reducing the need to hire for language coverage alone.
Can transcripts and summaries flow into our CRM?
Yes. Kallglot can send translated transcripts, summaries, and call outcomes to HubSpot, Salesforce, Zendesk, and other systems of record.
See your first translated call in 15 minutes.
Map Kallglot to your calls, languages, and existing infrastructure, then pilot one real queue.